Help & FAQ's
I'd like more information on:
- Delivery |
- Keeping my Number |
- Billing |
- Contact Us |
- Benefits |
- Credit Assessment |
- Existing Users |
- iPhone
Delivery
When will I receive delivery of my order?
You should receive your delivery within 10 working days of ordering. If items are out of stock they normally take a couple of days to come back in, however, delays can occur so please bear with us if your order is delayed beyond ten working days.
After this time period, if you need to confirm your order has been dispatched please call 0800 089 0202. If your phone has been delivered please call our 24/7 customer service on 0800 977 7337.
Keeping my number
Keep your current phone number - we've made it easy!
- Create your new O2 Business Account online or by calling 0800 089 0202
- Confirm that you want to keep your existing number when asked in the checkout process of the microsite.
- Call your current mobile operator and request your PAC code. They should provide this there and then under OfCom regulations.
- We will call you within 48 hours to obtain your existing numbers and associated PAC codes.
- Your existing number will be applied to your new O2 Sim before it is sent to you.
Customer care numbers
- Vodafone - 0871 074 6464
- Orange - 07973 100 345
- T Mobile - 0845 412 2222
- Three - 08707 330 333
Billing
Take control of your mobile account, deal direct and online
You will receive monthly itemised paper bills free of charge.
Contact Us
Need To Contact Us?
You can call us anytime, day or night. We are open for business 24/7 and calls are free.
Business Customer Service
(Includes customers on Best for Business 250 to 10,000 tariffs)
8002 from your O2 Mobile or 0800 977 7337
Best for Business
(Pay as you use)
98002 from your O2 Mobile or 0800 328 0002
Benefits
Utilise O2s network infrastructure and make use of the latest technology:
- Cover 99% of the UK population, 86% of UK landmass
- International roaming agreements with over 130 countries
- GPRS - allowing you to work on the move
- Technology to suit your business
- The latest products and services from O2
- Add New User
- Technology
Credit Assessment Information
Which credit reference agencies records does O2 search?
Generally, the agency O2 uses will be dependent on whether you are connecting to a consumer or business tariff. For consumer tariffs, O2 uses a company called Equifax and for business tariffs O2 uses a company called Experian. If you wish to know which company we have used in respect of your application for service, please ask a member of staff.
Do you conduct any other searches?
We may also carry out identity and anti fraud checks with fraud prevention agencies.
Are records of these searches kept?
Yes records of the credit and other searches we make are kept. In addition, if you give us false or inaccurate information and we suspect fraud, we will record this. Details of how you conduct your account may also be disclosed to these agencies.
Do other companies have sight of these searches?
The information may be used by us and other parties in assessing applications for and making decisions about credit, credit related services and insurance (including motor, household credit, life and other insurances and claims) from you and members of your household and for debt tracing, debt recovery, credit management and crime, fraud and money laundering detection and prevention. Information may be used by us and other parties for checking your identity, statistical analysis about credit, insurance, fraud and to manage your account and insurance policies. We may also perform subsequent searches for the purpose of risk assessment, debt collection and fraud prevention with one or more credit reference agencies and/or fraud prevention agencies whilst you retain a financial obligation to us.
What if I am declined service?
If our assessment of your application doesnt meet our normal standards then we reserve the right to decline your application for service.
If you believe our automated credit assessment of you is incorrect, let us know and we will review your eligibility. Contact Credit Risk Management, O2, Arlington Business Centre, Millshaw Park Lane, Leeds, LS11 0NE or creditfilereferrals@o2.com. You will need to obtain a copy of your credit file from the relevant credit reference agency and send it with a covering letter to the above address. You will be contacted in writing with the final decision. You might also need to advise your financial associates to inspect their own credit files. Details of the credit reference agencies used by O2 are detailed below.
What are "financial associates"?
People who fulfil their financial responsibilities by pooling their resources are known as "financial associates".
The credit reference agencies may have linked information they hold about you to records relating to other people with whom you have a financial association.
How can I get a copy of my credit reference records?
The relevant credit reference agencies will be able to provide you with a copy. They may charge a fee for this.
If you are on a consumer tariff, contact:
Equifax
Credit File Advice Centre
P.O. Box 1140
Bradford
BD1 5US
Or use the following URL to seek an online response; https://www.econsumer.equifax.com/consumer/uk/
If you are on a business tariff, please contact:
Experian Ltd
Consumer Help Service
PO Box 8000
Nottingham
NG80 7WF
Or use the following URL to seek an online response;
http://www.experian.co.uk/business/
Existing Users
You can call us anytime, day or night. We are open for business 24/7 and calls are free. If you want to make amendments to your existing account, by adding new users or new services please use the following numbers.
Business Customer Service - for customers who connected via Online Business Shop before 15th May 2006:
0800 977 7027
Business Customer Service - for customers who connected via Online Business Shop on or after 15th May 2006:
0800 977 7337
iPhone
Can I upgrade to the iPhone 3G?
Existing iPhone customer?
As an existing iPhone customer, you can upgrade early to the new iPhone 3G without waiting until your current minimum term contract ends.
> More information for existing iPhone customers www.o2.co.uk/iphone/existing customers
Moving your existing iPhone back to your O2 Business Account
Business & Corporate Customers
We know how important it is to have all your phones under one business account, and also have the flexibility to be able to share minutes and texts, as well as see everything on one bill. So, once you've got your new iPhone you'll be able to move back to your existing business account if you choose to do so.
> Take a look at our business section for more details. www.o2.co.uk/iphone/business
With O2 but don't have an iPhone?
As an O2 business customer, you may be eligible to upgrade to iPhone 3G when resigning your contract. Even if you're not resigning but have been with us for more than 12 months, you may also be eligible.
You'll need to move to one of our current O2 business tariffs, add the iPhone Bolt On and sign a new 24 or 36-month minimum term contract.
If you've a specially negotiated business agreement with O2, then you'll need to contact your O2 Account Manager to discuss your options.
How do I activate the iPhone 3G?
Once you’ve got your new iPhone 3G, you’ll need to connect to iTunes to complete activation.
Before activating
1. Check your voicemail
Before you activate your iPhone 3G, make sure you listen to your current voicemails. If you’re an existing O2 customer, activation will delete your existing voicemails. If you’re transferring an existing number from another network operator, existing voicemails will not be transferred.
2. Transfer your contacts, music and photos
Before you activate, migrate your existing mobile contacts into Outlook, Outlook Express on the PC, or Address Book or Entourage on the Mac.
To activate your iPhone
- Insert the SIM card into your iPhone 3G. (Upgrading business/corporate and existing iPhone customers should use your existing SIM card.)
- Download and install the latest version of iTunes. (www.itunes.com)
- Connect iPhone to a USB 2.0 port on your Mac or PC (not on the keyboard) using the included dock and cable. iTunes opens automatically.
- Follow the onscreen instructions in iTunes to activate iPhone and sync your contacts, calendars, music, photos, podcasts, videos, email accounts, and web bookmarks.
How do I set up email?
You can use the iPhone 3G to access your business email, calendar and contacts using Microsoft Exchange Activesync*. All your emails, calendar invites and contacts are sent directly to your iPhone with no need to log on to an email account each time.
If you want to set up your e-mail and calendar using Microsoft Exchange Activesync, you’ll need to ensure that you have the following minimum system specifications:
- Microsoft® Windows® 2000 Server with Service Pack 4 (SP4) or Microsoft® Windows
- Server™ 2003 with Service Pack 1 (SP1) (recommended)
- Microsoft® Exchange Server 2003 SP2 (includes Exchange ActiveSync) or 2007
- Microsoft® Exchange ActiveSync® Mobile Administration Web tool
- Microsoft Windows Mobile 5.0-based devices that have the Messaging and Security Feature Pack
- Active Directory® directory service
- Internet Information Services (IIS) 6.0
Then to set up your e-mail follow these simple steps.
Step 1 – Upgrade Front-End Server to Exchange Server 2003 SP2
Step 2 – Update All Servers with Security Patches
Step 3 – Protect Communications Between the Mobile Devices and your Exchange Server
Step 4 – Protect Communications Between the Exchange Server and Other Servers
Step 5 – Install and Configure an ISA Server 2004 Environment or Other Firewall
Step 6 – Configure Mobile Device Access on the Exchange server
Step 7 – Install the Exchange ActiveSync Mobile Administration Web Tool
Step 8 – Manage and Configure iPhones
